How to use Slack workflows

8 min read

Did you know you can automate several tasks you’ve probably been doing manually everyday, directly in Slack?

Things like sending stand-up check-ins, helpdesk forms, welcome messages, status updates, and sending info are just a few of the many use-cases for Slack’s new workflows. You’re probably thinking, sounds cool, but that’s way too complicated. The short answer is “Nope, it’s not”.

Slack has greatly improved it’s workflows over the past year. Some tasks that I would have normally used Zapier for in the past, I can now simply do directly in Slack. Since Slack owns a majority of my communication, it makes sense to automate parts of the workday in it.

In this article, I’ll walk you through some of the most common functions of Slack workflows. I’ll show the workflow builder and the steps for you to easily get started.

Here’s how to use Slack workflows:

  1. Open Slack Workflow Builder
  2. Explore workflow examples
  3. Choose a workflow template
  4. Add workflow steps
  5. Use workflow variables
  6. Maintain workflows

What are Slack workflows?

Slack workflows are a way to connect tasks together so that routines and processes become automatic. Some common examples include making a standup reminder with follow up prompts, initiating a helpdesk or support request, or sending a message to a Slack channel when a new lead is captured.

Processes that used to require using an external tool to automate, now can be done directly in Slack. Your team can collabrate on the workflow steps, eliminating the burden of maintaining multiple third party tools.

Open Slack Workflow Builder

The first step in getting started is opening the workflow builder from your Slack workspace.

Note: This option is a premium Slack feature and requires a paid plan.

  1. Select your workspace settings (top left)
  2. Select “Tools” on dropdown
  3. Select “Workflow Builder” from the menu

Open workflow builder
Open workflow builder

Choose a workflow template

Slack provides a number of ways to quickly get started. The default Slack workflow templates are:

However you are not limited to these templates, you can also start a workflow from scratch.

Slack workflow templates
Slack workflow templates

Slack workflow examples

Let’s dive into what each of these templates look like in practice. At a highlevel there seems like so many use-cases for each one.

Send a welcome message for new teammates

Slack lets you send a welcome message when users join any Slack channel. After choosing the template, the setup to get started is simply choosing a Slack channel.

Choose a channel to welcome users
Choose a channel to welcome users

Slack lets you customize the message sent to the person joining the channel or the channel the person joined. This workflow would work well for starting onboarding or simply for helping new people feel welcome.

Welcome slack members workflow steps
Welcome slack members workflow steps

Triage requests in Slack channels

Have you ever been frustrated with questions or requests that have no context whatsoever? No? …Just me? Alright, didn’t think so.

The reason I’m a huge fan of triage requests or helpdesk actions is that they help flush out the context of people’s questions. The text fields can be marked as required, so users can’t skip out on important details.

Slack workflow helpdesk request action
Slack workflow helpdesk request action

Setting up a helpdesk request action

While it may feel like a lot of steps to setup, you can easily just click next 3 times and be done with it. But in the interest of learning something new, here are all the steps you’ll go through. The first step in creating a helpdesk request is choosing a name and channel. This action will appear in the “shortcuts” section of Slack or otherwise known as the lightning bolt.

Slack shortcut workflow setup
Slack shortcut workflow setup

After you’ve selected a name, you’ll need to add a few questions to ask the user. The responses are recorded as variables and can be used in the next workflow step.

Add questions to the workflow form
Add questions to the workflow form

The useful thing with variables is that they can be funneled into another workflow step, such as contacting a person on call or sending a message to a channel. The variables are collected from the submitted form and can be included in your message.

Send message using variables from the form
Send message using variables from the form

Daily stand-ups & check-ins

I remember when stand-up bots were all the craze. It seemed like everyone was making one. Now it’s an integral part of Slack. Now we just need a bot that automates answers.

Slack stand-up bot
Slack stand-up bot

A quick way to send info

Emoji reactions are no longer just for fun, they can now be used to start a workflow. I can’t wait to see all the office pranks of people setting up workflows that are connected to common emojis.

More like a quick way to prank co-workers
More like a quick way to prank co-workers

Status update for the team

If you’ve struggled to gather updates from your team, now you can simply automate the process. You can choose a date and time to send the message and have a form appear asking certain questions. You can have the responses sent only to you via a direct message if needed or to a Slack channel. Whatever floats your boat.

Who needs managers anyway?
Who needs managers anyway?

Add Slack workflow steps

Each workflow has a number of steps or building blocks. You connect pieces together to achieve an outcome.

Slack workflow add step
Slack workflow add step

Slack provides two kinds of steps, “Send a form” and “Send a message”.

Slack workflow add step dialog
Slack workflow add step dialog

Send a form

When you add a form as a workflow step, it lets you choose various options for asking a question.

Options for add a question button
Options for add a question button

The options available for a Slack workflow form are short answer, select from a list, select a person, select a channel, and long answer.

Types of workflow form questions
Types of workflow form questions

The more interesting of the group of options is the “select from a list”. Slack lets you create a number of list items for the users to select from.

Select from list form option
Select from list form option

Forms are highly customizable and can replace a large amount of internal tools/processes that exist in excel or docs.

Send a message

Sending a message is a good way to notify people of the variables you’ve collected via a form or a shortcut. The step has a text area where you can modify how the information is displayed. In the next section I’ll go over how to use variables, but for now all you need to know is that variables are the highlighted blue text.

Workflow step - send a message
Workflow step - send a message

Slack provides a preview of the message as it will appear in the channel. Notice how the variable is replaced with the data that the user selected. Pretty neat!

Recurring Slack reminders

If you ever needed a Slack reminder with a custom interval, such as 3 days a week, or only on the last day of the month, your quest is now over. Workflows that send messages can be scheduled to run with an almost limitless amount of schedules. Similar to how you schedule recurring events in google calendar.

Custom Slack reminder intervals
Custom Slack reminder intervals

Get more workflow steps

The Slack app store provides many different type of integrations. Some apps include custom workflow steps that allow closer integration with their services. You can find them by clicking the “More apps with steps” button from the “Add a workflow step” dialog.

Using Slack workflow variables

Slack workflow variables are how information is communicated across the workflow steps. They are made from a previous workflow step such a form where the user responded to a question. So if you had a form question with a short answer, the text the user entered would be in the variable. When your message is sent, Slack replaces the variable with the original text.

Inserting variables

Part of the “send a message” workflow step provided by Slack is the ability to insert variables into a text area.

To insert a variable:

  1. Edit the “Send a message” workflow step
  2. Select “Insert a variable”

Inserting a variable
Inserting a variable

Change variables names

Workflow variables are highlighted with a small down arrow drop-down. Clicking on the variable lets you choose a different name. It’s best to choose descriptive names, so the next person who has to maintain the workflow can figure out what its intended purpose is.

Changing variable name
Changing variable name

Slack workflow management

The workflow builder provides an overview of all the workflows you’ve created. It’s easy to update steps and manage each of your workflows.

Slack workflow management
Slack workflow management

Start automating your work

There are a number of ways that Slack workflows have already taken the tedious parts of the job away and it’s exciting to see what they’ll continue to develop.


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Written by Dan Willoughby

Hey I'm Dan. I'm the solo-founder behind Tellspin which helps dev teams support support through Slack. Tellspin takes the guesswork out of who should pay attention to which messages making it easier to focus. You should try out Tellspin and follow me on Twitter