Help dev teams support support
Assign someone to answer questions or do housekeeping tasks using rotating user groups / @mentions
@dev-on-call
Mon
@alex
Tue
@rob
Wed
@sara
Thu
@erik
Fri
@joe
Sat
@dan
Sun
@almos
1000+ Slack teams use rotation schedules like...
Automate the process
Organize people with shift schedules. Setup a Slack rota to see upcoming shifts, create overrides, and set reminders
It's super handy to automate rotating shifts/responsibilities inside Slack. It's easier than @channel because the groups have the most knowledgeable people assigned to them at all times
Easy to remember
Give stakeholders a consistent way to reach out, but only trigger notifications for the team member responsible for responding.
Our customer support folks can easily @mention an on call alias if something breaks- so they never have to know who exactly is on call. For our team it’s great!
Set up in minutes
Avoid the hassle of spreadsheets and external apps. Select your team members and rotation frequency. That's it, no code required!
Collaboration and support are things that happen in Slack so having a tool that is Slack based keeps everything simple.
We've been searching for months for a reliable tool to keep track of who is on call for support and struggled to communicate this to other teams. Setting up Tellspin has allowed us to do both simply and effectively
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